Frequently Asked Questions
Last updated: October 29, 2025
About Pocket Things
Q: What is Pocket Things?
Pocket Things is a lifestyle and accessories brand offering curated pieces designed to add a touch of style to your everyday life. All available online at www.pocketthings.co
Orders & Payments
Q: How do I place an order?
Simply add your favorite items to your cart and proceed to checkout. You can pay securely through Stripe using major credit or debit cards. Once your payment is confirmed, you’ll receive a confirmation email with your order details.
Q: Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, please contact us as soon as possible at hello@pocketthings.co, and we’ll do our best to update or cancel it. Once the order has been dispatched, it can no longer be changed or cancelled.
Q: What payment methods do you accept?
We accept all major credit and debit cards through Stripe, which securely processes your payment details. Your financial information is never stored on our servers.
Shipping & Delivery
Q: Do you ship internationally?
Yes, we ship worldwide from Hong Kong. Shipping times may vary depending on your location.
Q: How long does shipping take?
Most orders are processed within 1–3 business days. Delivery usually takes between 5–15 business days, depending on your region and postal service. Delays may occur during holidays or customs clearance.
Q: How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number and a link to check the delivery status anytime.
Returns & Exchanges
Q: What is your return policy?
We accept returns for unused, unworn items in their original packaging within 7 days of delivery. To request a return, please email us at hello@pocketthings.co with your order number and reason for return.
Q: Who covers the return shipping cost?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Q: Can I exchange an item?
Currently, we do not offer direct exchanges. If you’d like a different item, please return your original order for a refund and place a new one.
Product Information
Q: What materials do you use?
Our jewelry pieces are crafted from high-quality materials, including 18K gold-plated, rose gold plated and silver-plated finishes, stainless steel, copper, cubic zirconia, moissanite, and crystal pearls. Each item is carefully designed and detailed to ensure lasting shine and comfort. You can find specific material information listed in each product description.
Q: How should I care for my jewelry?
Avoid contact with water, perfume, and chemicals. Store your pieces in a cool, dry place when not in use to maintain their shine and durability.
Privacy & Security
Q: Is my personal information safe?
Absolutely. We value your privacy and handle your information responsibly. All payments are processed through Stripe, and your personal details are encrypted and protected.
Q: Do you use cookies?
Yes, we use cookies to improve your browsing experience and personalize your shopping journey. You can disable cookies in your browser settings if you prefer.
Q: Where can I read your full Privacy Policy?
You can view our complete Privacy Policy here (link to your Privacy Policy page).
Others
Q: Do you offer gift packaging?
We do not provide separate gift packaging. However, every item from Pocket Things is thoughtfully packed in our signature elegant packaging, making it suitable for gifting without additional wrapping.
Q: What if my order arrives damaged or incorrect?
We’re so sorry! Please contact us within 3 days of receiving your parcel at hello@pocketthings.co with your order number and photos of the issue. We’ll sort it out right away.
Q: How can I contact you?
You can email us anytime at hello@pocketthings.co. Our team will get back to you within 1–2 business days.
Final Note
At Pocket Things, we aim to make every step of the process, from browsing to unboxing, easy and enjoyable. If you ever need help or have feedback, our inbox is always open.