Frequently Asked Questions
Last updated: September 01, 2026
Orders & Payments
Q: How do I place an order?
Simply add your favorite items to your cart and follow the checkout steps to complete payment. If you run into technical issues, please contact us at hello@pocketthings.co.
Q: Will I receive an order confirmation?
A confirmation email will be sent after successful payment. Please check your spam folder if you cannot locate it.
Q: Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, please contact us as soon as possible at hello@pocketthings.co, and we’ll do our best to update or cancel it. Once the order has been dispatched, it can no longer be changed or cancelled.
Q: What payment methods do you accept?
We accept all major credit and debit cards through Stripe, which securely processes your payment details. Your financial information is never stored on our servers.
Shipping & Delivery
Q: Do you ship internationally?
Yes, we offer international shipping. Shipping cost is automatically calculated at checkout based on destination.
Q: How long does shipping take?
Most orders are processed within 1–3 business days. Delivery usually takes between 5–15 business days, depending on your region and postal service. Delays may occur during holidays or customs clearance.
Q: How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number. You may use this number to monitor delivery progress.
About Returns
Q: Am I eligible for return or refund?
All sales are final. We do not offer returns or refunds for changes of mind, personal preference, or normal wear from use.
Q: What if my order arrives damaged or incorrect?
Please contact us within 48 hours of receiving your parcel at hello@pocketthings.co with your order number and photos of the issue. We will verify and provide follow‑up solutions.
Privacy & Security
Q: Is my personal information safe?
Absolutely. We value your privacy and handle your information responsibly. All payments are processed through Stripe, and your personal details are encrypted and protected.
Q: Do you use cookies?
Yes, we use cookies to improve your browsing experience and personalize your shopping journey. You can disable cookies in your browser settings if you prefer.
Others
Q: Do squishies have a service life?
Stress‑relief toys are consumable goods recommended for age 14+. Repeated squeezing and pulling may cause ageing, powder shedding or deformation, which is normal wear and tear and not treated as product defect. Keep away from sharp objects, high temperature, oil and children under 14.